Find quick answers to your questions below...

Order Status

Has my order shipped?
How do I track my order?
Can I cancel my order?
My order never arrived.
An item is missing from my shipment.
I received the wrong product.

My Account

How do I create an account?
How do I edit my account information?
I forgot my password.

Delivery Information

When will my order arrive?
How much is my delivery?
Do you ship to my country?
Shipping to PO boxes and APO addresses

Treetopia Warranties

Warranty Overview
Warranty for Non-Clearance Items
Warranty for Clearance Items
Warranty Restrictions

Pricing and Billing

Do I have to pay VAT?
Do I have to pay any customs and/or duty charges?
What if the price of the product I have purchased is reduced?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
How do I use a coupon?
When will my credit appear on my account?
When will my credit card be charged?

Additional Support

Can I order by phone?
How do I contact you?

Privacy & Security

Terms & Conditions and Privacy Policy

Return Policies

Exchange Policy
Trees, Wreaths, and Garlands Return Policy
Clearance Product Return Policy
Accessories Return Policy
Return Procedures

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